Terms of Service

1. Who We Are

These Terms of Service ("Terms") govern the CreditXpress digital moneylending services ("Services"). "CreditXpress", "we", "us", or "our" refers to OPG Capital Holdings Sdn Bhd (202101043135), licensed under the Ministry of Housing and Local Government (KPKT) (Licence No. WL3337/07/01-11/020227) and operating under the Moneylenders Act 1951 and applicable subsidiary regulations in Malaysia.

Registered Address: 31-10-11, The CEO, Lebuh Nipah 5, 11950, Bayan Lepas, Penang, Malaysia.

Contact: opgcapital3@gmail.com (Office hours: 9:00 AM – 5:00 PM, Mon–Fri)

2. Acceptance of Terms

By creating an account, submitting a loan application, or using our Services, you agree to these Terms and our Terms of Use, Privacy Notice, and PDPA Policy. If you do not agree, do not use the Services.

3. Eligibility

You must be at least 18 years old, legally capable of entering a contract in Malaysia, and use the Services for lawful, personal purposes. You must provide accurate and up-to-date information for onboarding, e-KYC, and credit assessment.

4. Our Role

We operate a digital moneylending platform and may use third-party providers (e.g., identity verification, credit reporting agencies, payment processors) to deliver parts of the Services.

5. Loan Applications & Agreements

• Submitting an application does not guarantee approval. Approval is at our sole discretion and subject to underwriting criteria and applicable laws.
• If approved, your Loan Agreement and disclosures will state the principal, interest rate, fees/charges, repayment schedule, late charges, and default terms as required by KPKT.
• If there is any conflict, the Loan Agreement prevails for the relevant loan.

6. Disclosures, Fees, and Charges

All mandatory disclosures under the Moneylenders Act and KPKT guidelines will be provided before acceptance. Interest, fees, and charges will be clearly disclosed and comply with Malaysian law. You are responsible for any bank/third-party payment fees, where applicable.

7. Repayments & Late Payment

You agree to repay according to your Loan Agreement. Late or missed payments may incur late charges and lawful collection action. We may report non-payment or defaults to credit reporting agencies(in accordance with the Credit Reporting Agencies Act 2010 and the PDPA 2010).

8. Credit Checks & AML/CFT

You authorise us to conduct identity verification and credit checks with registered credit reporting agencies (e.g., CTOS/Experian) and to perform AML/CFT screening under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).

9. Electronic Records & E-Signatures

You agree to receive disclosures electronically and to execute documents via electronic signatures under the Electronic Commerce Act 2006. Our electronic records are prima facie evidence of transactions.

10. Responsible Use & Borrower Obligations

Use loan proceeds for lawful purposes only, keep your contact/employment details current, and carefully review all disclosures before acceptance.

11. Accounts & Security

Keep your credentials secure. You are responsible for activities under your account. We may suspend/terminate access for suspected fraud, misuse, breach of these Terms, or as required by law.

12. Intellectual Property

All platform content and software are owned by or licensed to CreditXpress. You receive a limited, revocable, non-transferable licence to use the Services for personal, lawful purposes.

13. Prohibited Conduct

You must not: interfere with platform security; access other users' data; use bots/scrapers without consent; upload unlawful/infringing content; or engage in activity that harms the platform, users, or our reputation.

14. Service Availability

We strive for continuous availability but do not guarantee uninterrupted or error-free service. Maintenance and events beyond our control may impact availability.

15. Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages.
• Our total aggregate liability is limited to the fees paid by you to us in the 12 months prior to the event giving rise to the claim or RM1,000, whichever is higher.
• Nothing limits liability where prohibited by law.

16. Indemnity

You agree to indemnify and hold us harmless from claims or losses arising from your breach of these Terms, misuse of the Services, or violation of law.

17. Termination

We may suspend/terminate access (with notice where practicable) for breach, suspected fraud, or legal/regulatory reasons. Your obligations for any outstanding loan survive termination.

18. Complaints & Dispute Resolution

Complaints: opgcapital3@gmail.com (Office hours: 9:00 AM – 5:00 PM, Mon–Fri). If unresolved, you may seek recourse under Malaysian law/regulators (including KPKT) or the Malaysian courts.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of Malaysia. You submit to the exclusive jurisdiction of Malaysian courts.

20. Changes to These Terms

We may update these Terms and will post the latest version with the "Last updated" date. Continued use signifies acceptance.